Refund policy

Last updated: October 28, 2026

We want you to love every SOLÈNE piece. If something isn't right, we're here to help.

30-day returns

You may return eligible items within 30 days of delivery. To be eligible, an item must be unworn, unused and in its original condition and packaging, with proof of purchase.

Personalised items are final sale

Items made to order with a name, initial, date or engraving are produced especially for you and cannot be returned or exchanged, unless they arrive damaged or defective or we made an error with your personalisation. Please check spelling and details carefully before placing your order.

Damaged, defective or incorrect items

If your order arrives damaged, defective or incorrect, please contact us within 7 days of delivery at coldcultureshop.com@proton.me with your order number and clear photos of the item and packaging. We will arrange a replacement or a full refund at no cost to you.

How to start a return

Email coldcultureshop.com@proton.me with your order number and the item(s) you wish to return. We will reply with return instructions and the return address. Items sent back without first contacting us cannot be accepted. Unless the item is damaged, defective or incorrect, return shipping costs are the customer's responsibility and original shipping charges are non-refundable.

Refunds

Once your return is received and inspected, we will email you to confirm whether it has been approved. Approved refunds are issued to your original payment method within 10 business days; your bank or card provider may take additional time to post the refund.